Privacybeleid

Aeon Plaza Hotels collects and processes data from:

• Guests staying in our hotels

• Visitors to our websites

We do this for business purposes and to improve our services and website experience. All data processing is carried out in accordance with the General Data Protection Regulation (Dutch: AVG).

Aeon Plaza Hotels only collects and processes your personal data for the purposes for which you have provided them.
These purposes include:

• Analyzing website visitor behavior to optimize our websites and services.

• Sending (e-)newsletters to interested parties.

• Processing reservations and handling payments.

• Responding to inquiries by phone or email regarding our services and products.

Your personal data are shared with third parties only when necessary for executing an agreement (e.g., payment or booking).
All third-party processors are bound by data processing agreements to ensure GDPR compliance.

Aeon Plaza Hotels may also disclose personal data if legally required or upon request by government authorities such as the police, municipality, or emergency services.

Aeon Plaza Hotels uses cookies to enhance your online experience.
A cookie is a small file stored on your device that remembers your settings and preferences.

Cookies allow us to:

• Track which pages are visited

• Build an anonymous profile of website behavior

You can disable cookies through your browser settings.

We also use Google Analytics, which provides anonymous statistics on visitor numbers, pages visited, and usage trends. These analytics help us continuously improve the website experience.

Aeon Plaza Hotels sends newsletters to individuals who have subscribed voluntarily.
Through these newsletters, subscribers are informed about updates, services, and offers.

• The newsletter is only sent after explicit consent.

• Each newsletter includes an unsubscribe link and an option to update preferences.

• Subscriber lists are never shared with third parties.

Aeon Plaza Hotels works with external suppliers to deliver certain services.
Some suppliers may have access to your personal data; all such suppliers have signed processor agreements to guarantee GDPR compliance.

These suppliers include:

• Payment providers

• Hosting providers

• External service providers (e.g., marketing or IT support)

Your personal data are not stored longer than necessary unless a legal retention obligation applies.

We may process and temporarily store the following data:

• Name

• Address

• Postal code

• City

• E-mail address

• Telephone number

• Gender

• Credit card number

• Date of birth

• IP address

• Language

• Nationality

• License plate number

• Camera images

Under the GDPR, you have the right to:

• Access your personal data

• Rectify inaccurate or incomplete data

• Delete your personal data (“right to be forgotten”)

• Restrict certain types of processing

• Object to processing of your data

• Request data transfer (data portability)

Requests for correction, deletion, or withdrawal of consent must be made in writing:
📧 Email: administratie@aeonplazahotels.com
📮 Postal address: Aeon Plaza Hotels, Amsterdam

For security reasons, we may ask for proof of identity (with sensitive fields masked).
Requests are handled within six weeks.

If you believe your privacy rights have been violated, you may file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

Aeon Plaza Hotels takes its responsibility for protecting your personal data seriously.
If you have questions or concerns regarding data processing, please contact our Data Protection Officer (DPO):

📧 administratie@aeonplazahotels.com

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